Questions and answers
Orders are processed every day from Mon to Fri from 9:00 a.m. to 6:00 p.m., Sat from 12:00 p.m. to 2:00 p.m.
Products are shipped after confirmation and payment of the order on the same day (if paid before 4:00 p.m.) or the next day (if paid after 4:00 p.m.).
So. Our office is equipped with generators, so receiving, processing and confirming the order takes place regardless of the presence or absence of power supply.
An important condition for sending an order is the work of transport companies that provide delivery.
You can get a promo code at the medical institution where you are being observed. It looks like a business card and contains a certain set of numbers.
The promo code entitles you to free delivery by Nova Poshta to a branch (or post office) in any corner of Ukraine.
Yes, when ordering 3 packages of one product, you automatically receive a 5% discount on the total cost of the product.
The company provides a 20% discount to servicemen of the Armed Forces of Ukraine and other military formations who have taken or are taking part in hostilities, as well as to servicemen who became disabled as a result of the war.
The discount is provided upon presenting (a photo/scan copy or the original shown in our office) one of the following documents:
– a Combatant’s Certificate (UBD);
– a certificate of a person with a disability caused by war;
– a certificate in the form No. 6.
This benefit is also available to immediate family members (first line of kinship) upon presenting:
– the child’s birth certificate indicating the parents;
– for spouses — a marriage certificate.
We strive to ensure fair and transparent access to this support, which reflects our respect and responsibility.
The high cost of ReproPharma® products is due to the cost of raw materials and production at facilities located in Great Britain, which meet high GMP and ISO quality standards.
The development of product formulas, raw materials, production, quality control, logistics, taxes affect the cost of products. All this requires expenses. Quality costs money.
ReproPharm® products are manufactured exclusively in Great Britain, relying on high global quality standards. Factories have international GMP and ISO quality certificates.
Thus, the effectiveness of many complexes has been confirmed in numerous studies conducted in the leading reproductive centers of Great Britain and Ukraine. For example, the effectiveness of the FertilMen® plus complex was proven in a study that was conducted on the basis of the “Medical Center for the Treatment of Infertility” (Chernivtsi) under the supervision of the President of the Ukrainian Association of Reproductive Medicine, Doctor of Medicine, Professor OHM. Yuzko And the effectiveness of the lubricant for conception FertilSafe® plus was proven in a study based on the British Royal Medical Center in the city of Nottingham.
So. Our expert doctors are always ready to answer your questions and provide advice on the effect of our complexes on the body. Order a consultation here.
ReproPharm® products can be purchased at pharmacies in your city (search for a list of pharmacies here) or at our partners – reproductive clinics of Ukraine.
You can also order products from our website and pick them up at Nova Poshta branches or post offices in any corner of Ukraine.
So. The office in Kyiv is open from Mon. on Friday from 9 a.m. to 6 p.m. You can pick up the order in person, having previously arranged a time with our client manager, at the address: str. Kazimyra Malevicha, 86, near Lybidska metro station.
According to the Law of Ukraine On Protection of Consumer Rights return of goods of appropriate quality is carried out within 14 days from the moment of purchase. Only goods that have not been used and whose appearance has been completely preserved are subject to return: original packaging, labels, seals, inserts.
Please note that in accordance with the Legislation of Ukraine, namely Appendix No. 3 to the Resolution of the CMU dated 19.03.94 No. 172 “On the Implementation of Certain Provisions of the Law of Ukraine “On the protection of consumer rights” such goods of proper quality are not subject to return or exchange:
– Groceries,
– Medicines
– Means, objects of sangiyenia.
So. ReproPharma® is the official and exclusive distributor of the babystart® brand on the territory of Ukraine. We guarantee the originality and high quality of babystart® products and provide full information and warranty support for these products.
Original babystart® products can be purchased at pharmacies in your city (search for a list of pharmacies here) or at our partners – reproductive clinics of Ukraine.
You can also order original babystart® products from our websites (babystart.in.ua, repropharma.com.ua) and get them at Nova Poshta branches or post offices in any corner of Ukraine.
All original babystart® products must have Certificates confirming product quality (issued by a certified Ukrainian laboratory). At your request, we will certainly provide all the necessary documents that confirm the originality and quality of our products.
- – The packaging of babystart® products contains all inscriptions in English only.
- – The package contains a sticker in Ukrainian indicating complete information about the product and the legal address of the importer.
- – The package has a tamper-proof sticker with the inscription ORIGINAL and the website www.babystart.in.ua or repropharma.com.ua
- – The package and the blister have the same series, expiration date and date of issue.